CHICAGO — The Chicago Transit Authority announced Tuesday that it will make "courtesy calls" to customers as it continues the transition to Ventra.
The Ventra fare system — which was touted for its ease and efficiency — has faced numerous setbacks since its summer launch. Many commuters complained their debit cards were charged as they passed through Ventra turnstiles. Others complained about fees, and still others said they never received their cards in the mail.
The CTA said its "courtesy calls from live customer service representatives" will help Chicago Card and Chicago Card Plus users who have encountered Ventra issues.
This move comes two weeks after the CTA announced it would extend the deadline for phasing out magnetic stripe cards and Chicago Cards.
The CTA also on Tuesday said it recorded 4.6 million Ventra "taps" in the past week — bringing the grand total to 19.6 million "taps."
To date, 1.18 million people have created Ventra accounts, and 40 percent of all CTA rides are paid for using the system.
