MIDTOWN — The state attorney general is urging New Yorkers to test their internet connection and share the results with his office after accusing Spectrum-Time Warner Cable earlier this month of lying about internet speeds for years.
The results will be used in an “ongoing investigation” on internet service providers and whether they’re delivering on advertised speeds and services, according to a press release from the attorney general’s office.
“Conducting a speed test will ensure people are getting the speed they’re paying for, and I urge New Yorkers to submit their results and help my office continue to hold service providers accountable,” Schneiderman said in a statement.
The attorney general’s office filed a lawsuit earlier this month alleging that Spectrum-Time Warner, which was acquired by parent company Charter in 2016, knowingly delivered slower speeds and less reliable service than promised to nearly 5 million New Yorkers over a five-year period.
The complaint alleged that since January 2012, the company delivered wired internet speeds up to 70 percent slower than promised to premium plan subscribers, who paid as much as $109.99 per month for service. Wi-Fi users got speeds more than 80 percent slower than what they had paid for, according to the complaint.
Investigators found the company had been misleading customers after speed-testing hundreds of thousands of accounts during a 16-month investigation, according to the attorney general's office.
The company also used subpar modems and routers, rigged test results to mask its slower speeds, and failed to make capital investments necessary to improve its network, according to the complaint.
“Millions of New York families and businesses depend on reliable internet for everything from running a business to communicating with family and friends,” the attorney general said in a statement. “No one should be paying a premium for speeds and services they aren’t receiving."
Internet users can use the following tools to check their internet speeds:
Users should also look into using a modem or router to connect to the Internet and make sure that it’s compatible with their provider’s network, according to the attorney general’s office.