CHELSEA — Bus riders shuttling across 23rd Street on the M23 may be in line for an upgrade, as the city revealed plans are in the works for a new Select Bus Service along the bustling street.
As part of the process, the city's Department of Transportation is asking for riders' feedback to identify trouble spots, traffic snarls and schedule blips along the bus's path.
The department hopes the feedback will help them streamline the "speed and reliability of the service while improving the safety and operation of the street," a DOT spokeswoman said.
They launched a feedback portal where you can map out your grievances this month.
There will likely be no shortage of frustrations, given the recent round of complaints about the bus line on Twitter:
@MTA M23 WESTBOUND? Where is Bus & Driver? At 1st & 23rd street - NO WEST M23 for 25 minutes? GET M23 OVER HERE RIGHT AWAY.— Jessica Lopez (@latinajessica42) October 5, 2015
The M23 is the most shamefully off schedule bus in ALL of NYC @MTA— Sasha Weleber (@sweleber) October 2, 2015
@NYCTBus saw two M23 buses listed as "not in service," then 1 bus westbnd on 23rd that people were fighting to get into. Shoving & screaming— James Foley (@raoulism) September 10, 2015