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Citi Bike Changes Price of 24-Hour Pass After Wave of Complaints

By Trevor Kapp | May 17, 2016 1:35pm
 Citi Bike is adjusting its day plan packages for the summer.
Citi Bike is adjusting its day plan packages for the summer.
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Flickr/Omar Rawlings

MIDTOWN — Citi Bike is upping the price of its 24-hour pass, but is cutting overage fees following a barrage of complaints from confused tourists.

Beginning May 19, riders will be given 24 hours of unlimited 30-minute trips for a flat fee of $12, with overage charges of $4 for every 15-minute interval after that.

Previously, the 24-hour pass cost $10, but the overage costs were $4 for the first 30 minutes, then $9 for the next 60 minutes. It would then cost $12 for each half hour after that.

Citi Bike decided to make the change after receiving several complaints from tourists baffled by the overage charges.

“In changing the day-pass pricing structure, our goal is to clarify overage fees for casual riders and make the experience more seamless and fun for visitors and those trying out the Citi Bike program for the first time,” said Jay Walder, president of Motivate, the parent company of Citi Bike’s operator.

Citi Bike will offer bikes on Governors Island when it opens for the season on Memorial Day weekend and into the northern parts of Central Park later in the year.

In March, Citi Bike raised its annual membership rate to $155 from $149.