By Carla Zanoni
DNAinfo Reporter/Producer
INWOOD — Time Warner will close its Inwood Time Warner Cable Customer Service Center on September 3, just months after opening a brand new payment center on the Upper West Side in May.
Now Northern Manhattan residents will now have to trek to the Time Warner store on 96th Street and Broadway if they need to return or replace their cable boxes or pay their bill in person.
A Time Warner spokeswoman said the decision to close the cable company’s Northern Manhattan branch on West 219th Street and Broadway came after multiple complaints that the location was too remote for many of the cable company’s clients.
“In Manhattan we only had our original cable store on 23rd Street and the 219th Street payment center,” Time Warner spokeswoman Suzanne Giulianni said. “The new [Upper West Side] store is centrally located and easily accessible to lots of transportation modes.”
As for Time Warner’s Inwood outpost, it will continue to house field operations that service the Upper Manhattan area.
The cable company has at least one payment center located in every borough, except for the Bronx, which competitor Cablevision services.
Giulianni said the company is still looking at options for other retail spaces in Manhattan.
"We’re surveying our existing stores to make sure that we are sensitive to our customer's needs in terms of convenience and volume of transactions that happen and the kind of experience they have with us," she said.
